Help Center

Please use the below form. You can also call customer service on +1 (689) 245-0034.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Products

What are perfume dupes or inspired perfumes?

What are perfume impressions (our limited series) compared to Inspired by perfumes?

What is Extrait De Parfum?

How long-lasting are Mod Fragrances?

Are Mod Fragrances exactly the same as high-end perfumes?

Is there any compromise on Mod Fragrances Quality?

How are Mod Fragrances perfumes are so affordable compared to their rival high-end perfumes?

Shopping Information

What shipping methods are available?

How much is shipping and how long will it take?

How long will it take to get my package?

How can I get a discount on Mod Fragrances?

Payment Information

What payment methods are accepted?

My credit payment is declining on checkout. What should I do?

I want to pay with Buy Now, Pay Later payment options (Sezzle, Afterpay, Venmo and Shop Pay), but my order is declining. What should I do?

I've paid for my order, but it has been cancelled by Mod Fragrances. Why?

Order & Returns

How do I track my order?

Can I change or cancel my order after it has been placed?

What is your return policy?

How do I initiate a return or exchange?

I received the wrong item. What should I do?

My item arrived damaged. What should I do?

How long does it take to receive a refund?

What if I haven’t received my refund yet?

Can I return a sale item?