At Mod Fragrances, customer security and satisfaction are our top priorities. Occasionally, we may need to cancel an order, even after payment, due to concerns related to payment risks.
Why Was My Order Cancelled?
- Payment Risk Flagging: Our payment system uses advanced fraud detection measures to ensure your safety. If a payment triggers certain risk factors (such as mismatched billing information, unusual purchase activity, or potential fraudulent behavior), the system may flag the transaction for further review. In some cases, this can lead to the cancellation of the order to protect both you and the business from potential fraud.
- Verification Issues: If there is an issue verifying the information provided, such as billing address or payment method, this could also result in cancellation. Double-checking that your details match your payment method can help prevent this.
What Should I Do Next?
- Contact Customer Service: If you believe the cancellation was a mistake, please reach out to our customer service team for clarification. They can review your order and provide additional guidance or assist with placing a new order.
- Use Alternative Payment Methods: If possible, try using a different payment method or card when placing your order again to avoid potential flags.
Will I Be Charged for the Cancelled Order?
No. If your order is cancelled, any payment made will automatically be refunded. The refund process may take a few business days depending on your bank or payment provider.
How Can I Prevent This in the Future?
To minimize the chances of future cancellations:
- Ensure that your billing address matches the one associated with your payment method.
- Avoid using prepaid cards or accounts that may raise red flags.
- Double-check your order details before submitting.