Shipping & Returns Policy

Last updated: June 01, 2023

Thank you for shopping at ModFragrances.com. We strive to provide you with the best shopping experience and want you to be completely satisfied with your purchase. Please read our Shipping & Returns Policy carefully to understand the procedures and guidelines for shipping and returning products.

1. Shipping

1.1 Order Processing: We process and ship orders within 1 to 2 business days after receiving the order confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

1.2 Shipping Methods: We offer various shipping options based on your location and the products you have ordered. The available shipping methods and associated costs will be displayed during the checkout process.

1.3 Delivery Time: The estimated delivery time will vary depending on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

1.4 Shipping Restrictions: Please note that some products may have specific shipping restrictions due to regulations or carrier limitations. We will notify you if any restrictions apply to your order.

1.5 International Shipping: We currently offer international shipping to select countries only (Canada and Mexico using UPS Ground or USPS Ground). Additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. Please check with your local customs office for more information.

2. Returns

2.1 Return Eligibility: We understand that sometimes a product may not meet your expectations. Therefore, we offer a 30-day return policy from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.

2.2 Return Process:

- Click here to initiate a return request. Please include your order number, the reason for the return, and any supporting documentation or photos, if applicable.
- Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Ship the return package to the address provided along with the RMA number. Please ensure that the package is adequately insured and that you retain proof of shipment.
- For a limited time, we offer Free Returns and return label will be provided. 

2.3 Refunds:

- Once we receive and inspect the returned product, we will process the refund.
- Refunds will be issued in the form of store credit or the original payment method used during the purchase, as per your preference.
- Please note that original shipping costs are non-refundable.
- The refund processing time may vary, but we strive to complete the process within 5 business days after receiving the returned product.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team immediately at [email protected]. We will provide instructions on how to return the item for a replacement or refund.

5. Contact Us

If you have any questions or concerns about our Shipping & Returns Policy, please contact us at sales@modfragrances.com. We will be happy to assist you and provide any necessary information to ensure a smooth shopping experience.

Note: The above Shipping & Returns policy is subject to change without prior notice. Please refer to the most recent version available on our website.